Group | Study | Modality | Service | Risk of Bias | Outcome | Satisfaction | Cost |
---|---|---|---|---|---|---|---|
1 | Nelson et al. 2011 [22] | Text message versus telephone message | Reminder of dental care visit | Low Risk | Yes1DC | No | No |
1 | Goldman et al. 2004 [23] | Email versus telephone call | Reminder of post-emergency care visit | Low Risk | Yes1IR | Yes3D | No |
1 | Bigna et al. 2014 [24] | Text message versus telephone call | Reminder of HIV care follow-up visit | Low Risk | Yes2DC | No | Yes1S |
1 | Szilagyi et al. 2013 [25] | Letter versus telephone message | Reminder of immunisation and preventive visit | Low Risk | Yes2CA | No | Yes1S |
1 | Vivier et al. 2000 [26] | Letter versus telephone call | Reminder of immunisation visit | Low Risk | Yes2CA | No | No |
1 | Franzini et al. 2000 [27] | Postcard versus telephone message | Reminder of immunisation visit | Low Risk | Yes2CA | No | Yes1S |
1 | Dini et al. 2000 [28] | Letter versus telephone message | Reminder of immunisation visit | Low Risk | Yes2CA | Yes3D | Yes3S |
1 | Lieu et al. 1998 [29] | Letter versus telephone message | Reminder of immunisation visit | Low Risk | Yes2CA | Yes3D | Yes1S |
2 | Looman et al. 2015 [30] | Videoconferencing versus telephone call | Care coordination in complex multimorbidity | Low Risk | No | Yes2D | No |
2 | McCrossan et al. 2012 [31] | Videoconferencing versus telephone call | Home support in congenital heart disease | Low Risk | No | Yes1S,1D | Yes1S |
2 | Morgan et al. 2008 [32] | Videoconferencing versus telephone call | Home support in congenital heart disease | Low Risk | Yes1CO | Yes1S,1D | No |
2 | O’Shea et al. 2007 [33] | Telephone call versus in-person | Post-discharge follow-up in chronic lung disease | Low Risk | Yes2CO | No | Yes2S |
2 | Cadario et al. 2007 [34] | Internet versus in-person | Blood glucose monitoring in type 1 diabetes | Some Concerns | Yes1CO | No | Yes1S |
2 | Carlsen et al. 2017 [35] | Internet versus in-person | Monitoring in Inflammatory Bowel Disease | Low Risk | Yes2CO | Yes3D | Yes1S,1D |
2 | Akobeng et al. 2015 [36] | Telephone call versus in-person | Monitoring in Inflammatory Bowel Disease | Some Concerns | Yes2CO | Yes2D | Yes1S |
2 | Tsafack et al. 2015 [37] | Telephone beep versus in-person | Post-immunisation monitoring of adverse events | Low Risk | Yes1CI | No | No |
3 | Catenacci et al. 2014 [38] | Internet versus printed material | Intervention to reduce sedentary behaviour | Low Risk | Yes2CO | Yes1D | No |
3 | Davis et al. 2016 [39] | Videoconferencing versus telephone call | Behavioural group intervention for obesity | Low Risk | Yes2CO | Yes2D | No |
3 | Plonka et al. 2013 [40] | Telephone call versus in-person | Intervention to prevent dental caries | Low Risk | Yes1CO | No | No |
3 | Chan et al. 2007 [41] | Internet versus in-person | Education in asthma | Low Risk | Yes1CA | Yes2D | Yes2S,1D |
3 | Patten et al. 2006 [42] | Internet versus in-person | Counselling for smoking cessation | Low Risk | Yes2CO | Yes1D | No |
3 | Oda et al. 1995 [43] | Telephone versus in-person | Education to receive preventive services | Low Risk | Yes2CA | No | No |
3 | Ruble et al. 2013 [44] | Internet versus in-person | Teacher coaching on autism | Low Risk | Yes2CO | Yes2S,2D | No |
3 | Duke et al. 2016 [45] | Videoconferencing versus in-person | Intervention on family support in diabetes | Low Risk | Yes2CO | No | No |
4 | Turner et al. 2014 [46] | Telephone versus in-person | CBT for obsessive compulsive disorder | Low Risk | Yes2CO | Yes1D | No |
4 | Comer et al. 2017 [47] | Videoconferencing versus in-person | CBT for obsessive compulsive disorder | Low Risk | Yes2CO | Yes2S,2D | No |
4 | Levy et al. 2017 [48] | Telephone versus in-person | CBT for functional abdominal pain | Low Risk | Yes2CO | Yes2D | Yes2S,2D |
4 | Himle et al. 2012 [49] | Videoconferencing versus in-person | Behaviour therapy for tic disorder | Low Risk | Yes2CO | Yes2D | No |
4 | Grogan-Johnson et al. 2012 [50] | Videoconferencing versus in-person | Speech therapy | Some Concerns | Yes2CO | Yes3S,3D | No |
4 | Nelson et al. 2003 [51] | Videoconferencing versus in-person | CBT for depression | Low Risk | Yes1CO | Yes2D | No |
4 | Kopycka-Kedzierawski et al. 2013 [52] | Videoconferencing versus in-person | Assessing dental caries | Low Risk | Yes2CA | Yes3S,3D | No |
4 | McConnochie et al. 2016 [53] | Videoconferencing versus in-person | Evaluation and treatment of acute illnesses | Some Concerns | Yes2CA | No | No |