Table 1 Activities and Costs of Per-Led Mystery Shopping by Study Sites
Activities and Costs | Atlanta ($) | Dallas ($) | Philadelphia ($) | Mean ($) (SD) | Percent of total (%) |
|---|---|---|---|---|---|
Start-up Activities | Â | Â | Â | Â | Â |
Project initiation management | 5779 | 5873 | 5804 | 5819 (39.76) | 58 |
Shopper protocol development1 | 3284 | 3284 | 3284 | 3284 (n/a) | 33 |
Training research site staff training in shopping protocol | 898 | 898 | 898 | 898 (n/a) | 9 |
Subtotal: start-up costs | 9961 | 10,055 | 9986 | 10,001 (39.76) | 100 |
Implementation Activities | Â | Â | Â | Â | Â |
Clinic identification1 | 466 | 466 | 466 | 466 (n/a) | 5 |
Recruitment of Mystery shoppers | 2529 | 2824 | 3862 | 3072 (571.90) | 31 |
Training of mystery shoppers | 843 | 811 | 1216 | 957 (183.87) | 10 |
Incentives for mystery shopper training | 600 | 900 | 900 | 800 (141.42) | 8 |
Miscellaneous costs for training (food, parking) | 101 | 134 | 44 | 93 (37.03) | < 1 |
Coordinating mystery shopper visits to sites | 1111 | 1048 | 1816 | 1325 (348.28) | 13 |
Mystery shopping visit incentives | 1600 | 2000 | 4500 | 2700 (1283.23) | 27 |
Staff debriefing with mystery shoppers on site visit findings | 578 | 441 | 728 | 582 (117.33) | 6 |
Subtotal: implementation costs | 7828 | 8623 | 13,533 | 9995 (2522.84) | 100 |
Total cost | 17,789 | 18,678 | 23,519 | 19,995 (2517.77) | 100 |
Sites | Â | Â | Â | Â | Â |
Number of sites (n) | 17 | 19 | 30 | 22 (5.72) | Â |
Number of visits (n) | 34 | 38 | 60 | 44 (11.43) | Â |
Costs per four- month trial duration | Â | Â | Â | Â | Â |
Implementation cost per visit | 230 | 227 | 226 | 228 (1.97) | Â |
Total cost by visit | 523 | 492 | 392 | 469 (55.91) | Â |
Cost per year | Â | Â | Â | Â | Â |
Implementation cost per visit2 | 145 | 150 | 159 | 151 (5.60) | Â |
Total cost per visit | 248 | 233 | 214 | 232 (13.88) | Â |